Here are the most Frequently Asked Questions about Palmri Candles. If you can't find your answer here, please contact us via email-connect@palmri.com.
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Ordering
Do you offer wholesale or bulk options?
Yes, we provide wholesale and bulk purchasing options. If you're interested in reselling or buying in bulk for decor, please email us at connect@palmri.com for more details.
Shipping and Delivery
How long does it take to receive my order?
We generally ship within 24 hours and strive to process most orders the same day. During peak times, like the holiday season, fulfillment may take longer. If you have specific concerns about delivery times, please get in touch with us.
What are the shipping costs?
We offer free shipping for orders over Rs 1,200. For orders below this amount, standard shipping rates apply. For further details, please review our shipping policy.
Using your Palmri Candle
Do Palmri Candles come with wicks?
Yes, each Palmri Candle comes with the sufficient wicks to start using your candle right away. Additional wicks are available for purchase if needed.
What type of container should I use?
Fireproof containers are recommended. However, other containers can be used as long as they are sufficiently large to prevent overheating and to keep the melt pool from reaching the container’s edge. A minimum width of 4 inches at the narrowest point is advised. Ensure at least 2 inches of Palmri Wax around each wick (use one wick in a 4-inch container) and 1 inch between the wick and the container bottom.
What is the burn time?
Burn time can vary based on how you use the candle. Factors include whether you relight the same wick, how many wicks you use, and how long you burn them each time. Generally, Palmri Candles burn slower than traditional candles.
How can I extinguish Palmri Candles?
You can use a flame snuffer, dip the wick with a wick dipper, or gently blow it out. For more tips, check out our Palmri essentials section.
Can I use Palmri Candles as floating candles?
Yes, Palmri Wax floats on water. Pour at least 2 inches of Palmri Wax on top of water, ensuring the wick doesn’t touch the water. Add your decorations to a vase, fill it with water until the decor is submerged, and pour the wax on top.
Can I reuse Palmri Wax from floating candles?
Yes, you can! Simply scoop out the wax and let it air dry on paper towels. Spreading it out will speed up the drying process.
Wicks
Do I need to use a new wick each time?
No, you can reuse the same wick multiple times. Each wick typically lasts around 12 hours. We provide plenty of wicks with each candle, so you can refresh your candle as needed. You can also cut or flip the wick to minimize waste, though cutting may reduce burn time.
Why does my wick extinguish quickly?
The most common reason why the wick is not burning for the full 12 hours is if the wick tip is left too far out of the Palmri wax.
Aim to have only about a quarter-inch of the wick exposed. A longer wick can lead to a shorter burn time.
How long does a wick last?
Each wick lasts approximately 10 hours.
Scents
Are Palmri Candles scented?
Palmri Candles are unscented. However, you can customize the scent by adding a few drops of your favorite essential oil around the wick area for a personalized fragrance experience.
Safety
Are Palmri Candles safe?
Yes, Palmri Candles are made from highly purified plant-based wax, burning cleanly with minimal smoke or soot. They are free from paraffin and known allergens. The wax also self-extinguishes if spilled or left burning for an extended period.
Are Palmri Candles pet-friendly?
Yes, our candles are plant-based, clean-burning, and safe for pets. However, as with any candle, keep them out of pets' reach since they are not edible. Rest assured, they are non-toxic and generally safe if a small amount is ingested. Palmri Candles also self-extinguish if spilled.
Returns & Refunds
Do you offer refunds?
All sales are final due to the nature of our products. We do not accept returns or exchanges. If you experience any issues with your order, please contact our customer support team at connect@palmri.com within 3 days of receiving your product. We will do our best to resolve any concerns.